Privacy Policy
How BARNETT VENTURES LLC collects, uses, and protects your personal information.
Overview
BARNETT VENTURES LLC ("we", "us") operates https://app.tenacitly.com and provides services to customers in and around Acworth, GA. This policy explains what personal information we collect, why we collect it, and what we do with it.
Information we collect
We collect the information you give us directly: your name, mobile phone number, email address, service address, and any details you include when you contact us or request service. If you contact us by phone we may keep a record of the call and any notes our staff take. We also collect basic technical information when you use our website, such as your IP address, browser type, and the pages you viewed.
How we collect it
Through forms on our website, over the phone, in person, on printed forms you complete, and when you send us a text message or email. Where you give consent — for example to receive text messages — we record the date, time, the exact wording you agreed to, and the page or method through which you gave it.
How we use it
To provide and schedule the services you request, to contact you about those services, to send quotes and invoices, to respond to your questions, to keep records required for our business, and to comply with the law. We use your mobile number to send you appointment reminders and confirmations, quote and estimate follow-ups, invoice and payment notifications, post-service follow-ups and satisfaction checks and replies to customer support requests, as described in the SMS section below.
Sharing
We do not sell your personal information. We share it only with the service providers who help us run our business — such as our scheduling and customer-management software, our payment processor, our messaging platform provider, and telecommunications carriers — and only to the extent they need it to perform that work for us. They are contractually prohibited from using your information for their own purposes. We may also disclose information where the law requires it.
SMS / Text Messaging
We collect your mobile phone number and your messaging consent when you submit it through a form on our website, provide it to us verbally, sign a printed form, or text us directly.
We use your mobile number to send you appointment reminders and confirmations, quote and estimate follow-ups, invoice and payment notifications, post-service follow-ups and satisfaction checks and replies to customer support requests related to services you have requested or purchased from us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share information with service providers who assist us in delivering messages on our behalf, including our messaging platform provider and telecommunications carriers. These providers are contractually prohibited from using your information for any purpose other than delivering our messages.
Text Message Opt-Out. You may stop receiving text messages from us at any time by replying STOP to any message you receive from us. You will receive one final message confirming your opt-out, and no further messages will be sent unless you re-enroll. For help, reply HELP or contact us at 4048627999 or admin@tenacitly.com.
Message frequency varies. Message and data rates may apply.
Security
We use commercially reasonable administrative and technical safeguards to protect the information we hold, including encrypted connections and access controls limiting which staff can view customer records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Retention
We keep customer records for as long as needed to provide our services and to meet our legal, tax, and accounting obligations. Records of messaging consent and opt-out are kept for as long as we operate the messaging program, so that we can demonstrate compliance.
Your choices
You may ask us to correct or delete your information, or to stop contacting you, at any time. Reply STOP to any text message to stop receiving texts. To make any other request, call 4048627999 or email admin@tenacitly.com.
Contact us
BARNETT VENTURES LLC
284 Hicks Farm Rd
Acworth, GA 30102
Phone: 4048627999
Email: admin@tenacitly.com